Orders will be shipped within 1-5 business days.Orders placed on weekends and holidays may take longer to ship than orders placed on weekdays.

Orders with incomplete information required for the shipping process may not be shipped. Once all necessary information for shipping has been provided, the shipping schedule will depend on the actual situation at that time.

Please check your email for tracking information once your order has been shipped.

Shipping charges are determined by the country of delivery and the weight of the goods. Please check the shipping fee, which is automatically calculated after you enter your address when you place your order. We usually ship by EMS.

Yes, it is possible. To track your order, please check the tracking number in the shipping confirmation email we send you after shipment.

The amount that you pay to us at the time of purchase doesn't include your local customs duty and value-added tax, and whether these taxes will be added to your purchase is up to your local customs office.

These tariffs and VAT are created by your local customs authorities and applied based on the products classification and country that they're manufactured in, so if you have any questions please contact your country's customs office.

Currently available countries for delivery are the U.S., EU countries, China, Korea, Taiwan, Singapore, Hong Kong, and Macau.We plan to gradually expand our delivery coverage in the future.

However, there may be areas outside the delivery area of the delivery company or for other reasons.

Depending on the area, delivery is expected to take approximately 10 business days. You can also check the delivery status and estimated delivery date by clicking the tracking number link in the shipment confirmation email.

We're sorry, but we do not support the specification of delivery dates and times.

We're sorry, we cannot deliver to multiple destinations in one order. Please separate orders for each delivery address.

・Defective products and erroneous deliveries

In the unlikely event that the delivered product is defective or incorrectly shipped, please contact us within 7 days of receiving the product if you wish to exchange it.

When returning the product, please do not use the product and take care not to damage it. Also, please make sure that all original packaging, accessories, labels, etc. are present when returning the product.

Once the problem is confirmed, we will provide you with a replacement item for your peace of mind. Please note that we do not accept exchanges or returns of merchandise after delivery for the customer's convenience.

・Cancellation by the customer (after shipment and before delivery)

Refunds will be made after shipping and other related costs are deducted.

Refunds will be made within one to two weeks after the item is returned to our store and we confirm that there are no problems.

Please note that we do not handle customs duties and other taxes; please check with your tax office for details.

Depending on the settlement date of your credit card, the refund may be made in the following month, so please check with your credit card company for details.

・Cancellation by the customer (before shipment)

Changes or cancellations can be made before shipping. However, once the item has been shipped, such requests will no longer be accepted.

The amount paid will be refunded within a few days.

Depending on the settlement date of your credit card, the refund may be made the following month.

・Cancellation by the customer (after delivery of goods)

Unfortunately, we do not accept returns for customer's reasons after the product arrives at our store.

In addition, we do not handle customs duties, consumption taxes, and other taxes, and we cannot refund them.

Please fill out the contact form and submit.

Contact Us.

We will inform you whether a return is possible or not, and if possible, the process and shipping address.

Unfortunately, we do not accept returns for customer's reasons after the product arrives at our store.

In addition, we do not handle customs duties, consumption taxes, and other taxes, and we cannot refund them.

We do exchange defective or incorrectly shipped items, but unfortunately we do not exchange items for customer reasons.

Please see our “Exchange and Return Policy” for details.

This will be done about one week after the merchandise is returned to our store and confirmed that there is no problem.

However, depending on the payment date of your credit card, the refund may be made the following month. Please check with your credit card company for details.

Changes or cancellations can be made before shipping. However, once the item has been shipped, such requests will no longer be accepted.

We accept all major credit cards (Visa, MasterCard, and American Express). Shop pay, Apple pay, Google pay, and paypal are also accepted.

Customs and consumption tax systems differ depending on the country in which the customer lives.

We do not apply them at the time of purchase. If you have any questions about these charges, please contact the relevant tax authorities in your country.

Yes, it may cost you.

Depending on your country's tax system and the products you order, you may be required to pay customs duties and VAT.

Credit card payments will be processed by our store upon confirmation.

The customer will be billed based on the due date set between the customer and the credit card company.

For Apple pay and Google pay, it depends on the registered payment method. paypal also depends on the registered/selected payment method.

A confirmation e-mail will be sent to your registered e-mail address as soon as the order process is completed.

If you do not receive the email, it may have been received in your spam folder. Please check all folders in your e-mail software first.

If you still cannot confirm your order, please let us know through the Contact Us page with your order number.

Contact US

Yes, it is possible. To track, please check the tracking number in your shipment confirmation email.

We are sorry, but we do not offer pick-up service.

All purchased orders will be shipped to your address.

All items are shipped from Japan and must include price information due to customs regulations.

Please note that price information cannot be removed for this reason.

Write a clear and concise answer to guide your customers.